Frequently Asked Questions

Everything you need to know about your Autumn Lane experience.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I return an item that doesn't fit?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.

How do I ensure I choose the right size?

Each product page features a detailed 'Size & Fit' guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the most accurate fit.

Are your clothing materials sustainably sourced?

At Autumn Lane, we prioritize quality and ethics. Many of our seasonal collections utilize organic cotton, recycled polyester, and eco-friendly dyes to minimize our environmental footprint.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay and Klarna.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat or email.